Are you having technical problems? This checklist will help you fix them as quickly as possible:
Check your internet connection: Make sure you're on a working Wi-Fi network or have enough mobile data.
Check your sign-in details: Are you signed in with the right email address (watch out for typos!)? Could you have signed up with two accounts? You can find out how to change your password here.
If you use simpleclub on iOS or Android, restart the app. If you use simpleclub on the web, please do a hard refresh (to find out how a hard refresh works, search for "hard refresh fabric digital" in the search engine of your choice).
If the problem still persists, feel free to contact us directly via chat. To help you quickly, we need a few details đ
Please describe your problem briefly and clearly (What does the error look like? What steps led to the problem?).
Do you use simpleclub through the app or through our website in the browser?
Which browser or what kind of phone do you have?
If you use Android or iOS, what is the version number of your operating system?
Do you have the latest version of the app installed?
Feel free to copy these 5 points into your message to us and fill in your answers.
You can also send us a screen recording that shows the problem.
This speeds things up so we can help you faster and get the problem solved. đ