I bought the subscription through the app in the App Store or Google Play, but I don't have access.
If that's the case, here's what you can do:
Please sign out of the app, close it, restart it, and then sign in again. Make sure you use the account the subscription was bought with.
From the home screen, go to the buy button and then to "Restore purchases".
Our system will then check again whether there is a subscription on your device.
If you still don't have access, please send us the proof of purchase directly from Apple or Google Play. For Google Play, you can find the associated reference (GPA) in your Google Play receipt or at https://pay.google.com/payments/. Please forward that to us as well! :)
I bought the subscription through the website, but I don't have access.
If that's the case, here's what you can do:
Please sign out of the website, close it, reopen it, and then sign in again. Make sure you use the account the subscription was bought with.
Send us a proof of payment, e.g., from your online banking or from PayPal.