Sometimes the simpleclub support team needs more information about the network requests your browser generates. In that case, a team member may ask you to record the network requests made while the problem occurs and send them the log as a HAR file.
Note: A HAR file contains data such as the contents of your cookies and the pages you downloaded during the recording. Anyone with access to the HAR file can see the data transmitted during the recording. This may include personal data or other sensitive data. Make sure to protect your HAR files accordingly. Cloudflare has published a HAR Sanitizer that you can use to remove sensitive data. |
Generating a HAR file in Chrome / Edge
Open Chrome / Edge and go to the page where the error occurs.
Click the ⋮ button, then click More tools > Developer tools.
In the window that appears, click the Network tab. Keep this panel open while you reproduce the problem.
Check that the round record button at the top left of the tab is red. If it's gray, click it once to start recording.
Make sure the Preserve log checkbox is selected.
Click the gray circle with the diagonal line through it to clear any existing logs in the Network tab.
Reproduce the problem while the network requests are being recorded.
Click the download button Export HAR to download the file and save it on your computer. Save it as HAR with content.
Send the HAR file to support for further investigation.
Generating a HAR file in Firefox
Open Firefox and go to the page where the error occurs.
Open the Network Monitor.
Reproduce the problem while the network requests are being recorded.
Right-click anywhere in the File column and select Save All As HAR.
Save the HAR file in a suitable location.
Send the HAR file to support for further investigation.